Refund Policy
How refund requests for Lead Smart’s digital and custom services are assessed, approved and returned.
This Refund Policy applies to services purchased from Lead Smart Web Solutions L.L.C S.P.C through leadbyweb.com or an accepted quotation, proposal or invoice. Because our work consists of digital and often customized services, refund eligibility depends on when the request is received and how much work or third-party expenditure has already been completed or committed.
Scope of this policy
This policy covers website development, e-commerce development, landing pages, UI/UX design, SEO, migration, hosting support, maintenance, chatbot integration and related digital services supplied by Lead Smart.
It should be read with our Terms and Conditions, Cancellation Policy and the package or project agreement applicable to your purchase.
Before work begins
If we receive a written cancellation and refund request before work begins, we will normally refund the amount paid, less any non-recoverable third-party purchase that you expressly approved and that has already been made for your project.
Work is considered to have begun when discovery, research, planning, design, development, configuration, content preparation, account setup, procurement or another agreed project activity starts.
After work begins
Once work has begun, any refund is limited to the unearned portion of the amount paid. We may deduct the reasonable value of work already completed, approved milestones, reserved production time and non-recoverable third-party costs.
We will provide a reasonable explanation of the assessment when responding to the request.
Completed and accepted services
Payments for completed, approved, launched, transferred or finally delivered custom services are generally not refundable simply because the customer changes their mind. This does not affect any right or remedy that cannot legally be excluded under applicable UAE law.
If an agreed deliverable contains a verified defect or does not materially match the written scope, you must notify us with details. We will first be given a reasonable opportunity to correct the issue. A refund may be considered where a material failure cannot reasonably be corrected.
Non-refundable amounts
- Work already completed or an approved milestone.
- Domains, hosting, licences, plugins, stock assets, subscriptions or other third-party purchases already committed for the project.
- Additional work requested and delivered outside the original scope.
- Loss caused by missing, inaccurate, unlawful or late client-provided materials.
- Suspension or failure caused by a third-party platform outside our reasonable control.
Hosting and domain inclusions
Where a package includes domain registration or hosting, those benefits are subject to the package’s stated term and provider conditions. Once a domain, hosting plan or licence is purchased or activated for the client, its cost may be non-recoverable.
How to request a refund
Email contact@leadbyweb.com using the email address associated with your order. Include your full name, company name, package or service, payment date, transaction or invoice reference, amount paid and the reason for the request.
Submitting a request does not automatically approve a refund. We will review the applicable package, agreement, payment record, project status and work completed before responding.
Approved refund method and processing time
Approved refunds will be credited to the original mode of payment and may take 10 to 45 days to process, depending on the credit-card issuing bank.
We cannot redirect a card refund to another card, bank account or person. After we submit an approved refund, the time taken for it to appear is controlled by the payment processor, card scheme and issuing bank.
Chargebacks and disputes
Please contact us first if you do not recognize a charge or believe a service was not delivered as agreed. This gives us an opportunity to investigate the transaction and project record promptly. Nothing in this paragraph removes any lawful cardholder right.
Policy updates and UAE law
We may update this policy to meet operational, legal or payment-provider requirements. Changes are effective when posted. This policy is governed by the laws of the United Arab Emirates and the applicable laws of Abu Dhabi.
Need help with a refund request?
Contact Lead Smart Web Solutions L.L.C S.P.C and include your payment reference.
