Cancellation Policy
The conditions for cancelling, pausing or changing a Lead Smart digital-services order.
This Cancellation Policy applies to services ordered from Lead Smart Web Solutions L.L.C S.P.C through leadbyweb.com or through an accepted package, quotation, proposal or invoice. Our services are digital and frequently customized, so the financial effect of cancellation depends on when the request is received and the work or third-party expenditure already committed.
How to cancel
Send a written request to contact@leadbyweb.com from the email address associated with the order. Include your name, company name, package or service, invoice or transaction reference and reason for cancellation.
A request is effective when we acknowledge it in writing. Until then, previously agreed work and payment dates remain active.
Cancellation before work begins
If we receive the request before work begins, the order may be cancelled. Any refund will be assessed under our Refund Policy. Non-recoverable third-party purchases expressly approved and already made for the project may be deducted.
Cancellation after work begins
If work has begun, we will stop future work at a reasonable point after acknowledging the request. The client remains responsible for work completed, approved milestones, committed production time and non-recoverable third-party costs up to the effective cancellation date.
Completed, launched or transferred services
A service that has been completed, approved, launched, transferred or finally delivered cannot normally be cancelled retrospectively. Any verified defect or material difference from the written scope must be reported so we have a reasonable opportunity to correct it. Rights that cannot legally be excluded under UAE law remain unaffected.
Pausing or rescheduling
Instead of cancelling, a client may request a temporary pause or revised schedule. Approval depends on project stage, team availability and third-party commitments. A changed schedule may require a revised delivery date and, where it creates additional work or cost, a written variation.
Scope changes and replacement services
A request to replace the purchased service, package or major deliverable is treated as a scope change rather than an ordinary revision. We will confirm whether paid amounts can be transferred and whether a price or timeline adjustment is required before proceeding.
Client inactivity
If required content, access, feedback or approval is not supplied for an extended period, we may pause and reschedule the project. Reactivation is subject to availability and the applicable agreement. Inactivity does not automatically cancel the order or create a right to a full refund.
Cancellation by Lead Smart
We may suspend or cancel an order for overdue payment, unlawful or infringing requests, abusive conduct, sanctions risk, security concerns, material breach or prolonged failure to provide required information. Any refund or outstanding balance will be assessed according to completed work, committed costs, the applicable agreement and UAE law.
Card details and payment security
Lead Smart does not pass debit or credit card details to third parties. Full card details are entered into Telr’s secure payment environment and are not collected or stored by Lead Smart.
Where a cancellation qualifies for a refund, the approved amount will be returned to the original payment method according to the Refund Policy.
Third-party services
Domains, hosting, licences, plugins, subscriptions, stock assets and similar purchases may be governed by the provider’s cancellation terms. Once purchased or activated, some costs cannot be cancelled, transferred or refunded.
Updates and governing law
We may update this policy to meet operational, legal or payment-provider requirements. Changes are effective when posted. This policy is governed by the laws of the United Arab Emirates and the applicable laws of Abu Dhabi.
Want to cancel or pause a project?
Contact Lead Smart Web Solutions L.L.C S.P.C with your order or transaction reference.
