Service Delivery & Payment Confirmation
When your project begins, how digital services are delivered, and how payment confirmation reaches you.
This policy applies to services purchased from Lead Smart Web Solutions L.L.C S.P.C through leadbyweb.com or an accepted package, quotation, proposal or invoice. We provide digital services rather than physical goods; therefore, physical shipping, shipping fees and international parcel delivery do not apply.
How an order progresses
Payment confirmation
After a successful online payment has been verified, a payment confirmation is sent automatically to the email address entered during checkout, normally immediately after the transaction.
The confirmation should include the transaction reference, selected service or package, AED amount paid and payment status. Customers must provide an accurate email address and check spam or junk folders.
Declined or cancelled payments
A declined, cancelled, interrupted or unverified payment does not create a confirmed paid order. No work begins until the payment or required deposit is successfully verified. If a card appears charged but no confirmation arrives, contact us before attempting another payment.
When the delivery timeline begins
A published delivery estimate begins only when all commencement requirements are met: the required payment or deposit has cleared, the package or custom scope is confirmed, and the client has provided the requested content, credentials, access, brief and approvals.
Package timelines are estimates based on the stated scope. Premium and custom projects begin only after the final scope and delivery schedule have been confirmed in writing.
Estimated delivery periods
The applicable package page or accepted proposal states the estimated delivery period. Different services and tiers have different timelines. A timeline is not a universal 14-day guarantee and should not be interpreted as one unless a specific written agreement expressly guarantees a date.
How services are delivered
- Website publication or launch on the agreed domain.
- Transfer of website, design or account access.
- Delivery of approved design files, links or digital assets.
- Configuration of agreed integrations or tracking tools.
- Email confirmation and agreed handover or training.
Client content, feedback and approvals
The client is responsible for supplying accurate content, lawful assets, access credentials, product information and consolidated feedback on time. Delayed or incomplete materials, missed approvals, major changes in direction or unavailable access may pause the project and move the estimated delivery date.
Where possible, we will notify the client when a dependency is preventing progress and confirm the revised schedule after the required item is received.
Revisions and acceptance
Revision rounds are limited to those included in the selected package or project agreement. A revision adjusts an included deliverable; new pages, features, integrations, languages or a different design direction may require a scope variation, additional payment and a revised timeline.
Third-party dependencies
Domain registrars, hosting companies, payment gateways, plugins, APIs, app stores, advertising platforms and other providers may require their own approval or experience outages. Delays outside our reasonable control may extend delivery and will be communicated where practicable.
Domain and hosting
Where domain and hosting are included, the package’s stated term, resource limits and provider conditions apply. Registration depends on domain availability and accurate registrant information. The client must cooperate with verification or transfer requests.
Final balance and handover
If a remaining balance is due, it must be paid according to the selected package or accepted proposal. Launch, ownership transfer, credential handover or release of final files may be scheduled after the required final payment is successfully received.
Post-delivery support
Any post-launch support period begins on the launch or final-delivery date and is limited to the duration and coverage stated in the package or agreement. It covers eligible technical issues within the delivered scope and does not include new functionality, third-party changes, client modifications or ongoing content updates unless agreed separately.
Refunds and cancellations
Refund and cancellation conditions are explained in our Refund Policy and Cancellation Policy. Customers should review both before payment.
Policy changes and governing law
We may update this policy to meet operational, legal or payment-provider requirements. Changes are effective when posted. This policy is governed by the laws of the United Arab Emirates and the applicable laws of Abu Dhabi.
Need help with an order?
Send your transaction, invoice or project reference and we will assist you.
